Privacy Policy

At ONE RENT (“ONE RENT,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our websites, mobile applications, or any other services we offer (collectively, the “Platform” or “Services”). By using our Services, you agree to the terms of this Policy.

1. Information We Collect

When you interact with ONE RENT, we may collect the following categories of personal data:

• Full name
• Email address
• Mobile number and WhatsApp contact
• Date of birth
• A copy of your valid driving license and/or government-issued ID

Different sections of our Platform may require you to submit various types of information, depending on the nature of your inquiry or transaction.

We also collect technical information through the use of cookies and similar technologies, including:

• Your IP address
• Usage data

While this information may be used for analytics and website optimization, it is not used to identify you personally, and log data is routinely cleared.

2. How We Use Your Information

We use the information collected to:

• Process and manage your bookings
• Communicate with you regarding services or updates
• Comply with legal obligations
• Improve the functionality and performance of our Platform

3. Data Security

Your personal data is protected through a combination of technical and organizational measures, including:

• Data encryption
• Secure server infrastructure
• Restricted access protocols

We regularly review and enhance our security procedures to maintain the confidentiality and integrity of your data.

4. Your Rights

Subject to applicable laws, you have the right to:

• Access, correct, or update your personal information
• Object to specific processing activities
• Request the restriction or deletion of your data
• Withdraw consent (where processing is based on consent)

To exercise any of these rights or to update your communication preferences, contact us at info@onerent.ae.

5. Sharing of Personal Data

ONE RENT does not sell your personal data. We may share it only in the following circumstances:

• With service providers who support our operations and are bound by strict confidentiality agreements
• When required by law or regulatory authorities
• To protect our rights or respond to legal claims

6. Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

Any content you contribute to the Platform may be stored as long as needed for its intended function.

7. Data Storage Location

We store and process your information within secure facilities located in:

• The European Economic Area (EEA)
• Dubai

All storage is conducted in accordance with applicable data protection laws and best practices.

8. Use of Cookies

Cookies are small text files stored on your device that help enhance your browsing experience.

They allow us to:

• Remember user preferences
• Monitor website performance

You can manage or disable cookies through your browser settings.

Please note: Doing so may limit certain functionalities of the Platform.

We may also use third-party analytics services to gain insights into usage patterns. Such data is aggregated and anonymized.

9. Payment Information

ONE RENT does not store, share, or distribute your credit or debit card details. All payment transactions are securely handled by PCI-compliant third-party payment processors.

While we take every precaution to protect your financial data, no transmission over the internet can be guaranteed to be entirely secure. We encourage users to take standard safety measures when providing payment information online.

10. Third-Party Websites

Our Platform may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies before submitting any personal data.

11. Policy Updates

This Privacy Policy may be revised from time to time. Any changes will be posted on this page along with the effective date.

Continued use of our Services following such updates constitutes acceptance of the revised terms. If you do not agree with the changes, you may request account closure and discontinue use of the Services.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

ONE RENT CAR RENTAL CO. L.L.C Office 3307, Churchill Executive Tower Business Bay, Dubai, United Arab Emirates Email: info@onerent.ae